Delete your Rentalotop account

How to delete your account

1. Sign in to Rentalotop, either in the app or at rentalotop.com.
2. Go to "My account" (or "Settings" if you're a provider) and find the "Account" section.
3. Press "Delete my account" and type DELETE to confirm.
4. Deletion is immediate: you're signed out and lose access.

Sign in to delete my account →

When it can't be deleted directly

To protect both sides of a booked service, deletion isn't available if:

• You have pending scheduled services. Cancel them first from your portal.
• You're a provider with accepted quotes. Email info@rentalotop.com and we'll close the account with you.
• You have an active paid subscription. Cancel it first from Billing.

What is deleted

• Your personal and contact details: name, email, phone, logo and tax details (legal name, tax ID and address).
• Your sign-in credentials: password, Google sign-in and fingerprint/Face ID.
• Your push notification subscriptions.

What is kept, and for how long

Spanish commercial and tax law requires keeping records of completed transactions. Your history is therefore not erased, but it stops being linked to you: it shows as "Deleted user", with nothing that could identify you.

• Past quotes, services and messages, anonymised, for up to 6 years from the transaction, as required by the Spanish Commercial Code.
• Invoices and payment records, handled by our payment provider Stripe under its own legal retention periods.

Questions, or prefer us to do it?

Email info@rentalotop.com from your account's email address and we'll process the deletion for you. We'll respond within 30 days at most, as required by GDPR.